Dish’s T-Bar
How can we design a support ticketing system that is easier and faster for employees to get software & equipment that they need?
Introduction
At Dish Networks, we started with a bold idea — to bring TV to rural America. To accomplish these ambitious goals and beyond, our employees need critical software and services. Dish’s existing internal ticketing system was over-complicated, over-engineered, and took employees too much time to submit a request. We set about to change this and make a streamlined system reducing the time it took to make a request and reduce erroneous orders.
Client
Dish Networks
Project Duration
April–May 2018
Team
1 Project Manager, 1 Product Designer, 1 Dish Stakeholder
Role
Lead Designer • Research • UX • UI • Prototyping
Flexibility — Standard
With the speed that technology needs change, Dish needed the ability to quickly react and adapt to those needs. We were able to build a framework and prebuilt components that can be moved, arranged, and customized to meet whatever the need.
Simplicity and Adaptability
Putting IT services in the driver’s seat allows them to quickly adapt to the needs of the user. Meanwhile, keeping the non-technical user in mind, building easy to use components and frameworks to take the guesswork out of solving problems.
Churn & Burn
One of the downsides of agency design cycles are you don’t always get to see how your designs are implemented and perform. Nor can you test and iterate. We worked with our stakeholder and delivered designs and documentation and was on to the next thing. Sometimes you just need to rely on your past experiences and deliver something based on solid design principles.